For more information call 844-813-9191 or email info@ehrvi.com  Follow Us On 

 

To provide feedback on the program, please click here or call 855-378-0799

 

Overview

ABOUT THE PROGRAM

The Emergency Home Repairs VI Program provides FREE repairs to eligible owner-occupied homes that were damaged during Hurricanes Irma or Maria in September 2017. The Program allows individuals and families to safely shelter in their own home instead of staying at shelters, hotels, or rentals while they wait for permanent repairs.

HOW DOES IT WORK?

You will be contacted to schedule a site visit at your home. An Emergency Home Repairs VI inspector and licensed and bonded contractor will determine whether repairs can be made to your home to make it safe and habitable while you wait for permanent repairs. If your property qualifies, a list of repairs will be developed and agreed upon by you, the inspector, and the contractor.

Examples of repair work can be found under the Repairs section.

This work will be provided at no cost to the eligible homeowner. This Program is independent of other assistance programs you may have participated in, and will not affect the applicant’s eligibility; although it will likely affect future eligibility for interim housing assistance.

PROGRAM ASSISTANCE

There are two ways to get information regarding your application status.

  1. Call: 844-813-9191. Call center hours are Monday – Friday 8:00 am – 6:00 pm and Saturday – Sunday 9:00 am – 2:00 pm.
  2. Walk-In Assistance Centers: All centers are open Monday – Friday from 8:00 am – 5:00 pm and Saturdays from 9:00 am – 2:00 pm. Closed on Sundays.
    • St. Croix:

      Plaza East 4C-4D Sion Farm Bay #2, Next to Plaza Extra East

      Christiansted

    • St. Thomas/St. John:

      Tutu Park Mall, Suite 233

      Charlotte Amalie

 

Our staff will help homeowners identify documents needed to determine eligibility and to schedule a home visit.

 

Eligibility

Repair Types

Click on Icons for more information.

  • Weatherproofing

     
     
     

  • Water Heater Installation

  • Roof Repair

     
     
     

  • Wall, Window and Door Repairs

  • Basic Electrical Restoration

     
     
     

  • Safe Sleeping Accomodation

  • Bathroom Fixtures and Plumbing

     
     
     

  • Cleaning and Sanitizing

  • Kitchen Repairs

     
     
     

  • Repair To Items Necessary For Individuals With Disabilities

IMPORTANT: Each home is assessed for emergency repairs and may not require all repairs listed.

Process

REPAIR PROGRAM IN FIVE STEPS

 

 

Five Easy Steps to FREE Repairs:

1. APPLY

For assistance on new or existing applications, please call 844-813-9191, visit a walk-in center, or contact your case manager. For additional disaster assistance please contact the Federal Emergency Management Agency or Small Business Association.

2. HOME VISIT

An Emergency Home Repairs VI inspection team and a licensed and bonded contractor will visit your home. Prior to the visit, the homeowner will be required to sign a Right of Entry agreement. They will determine whether repairs can be made to your home to make it safe and habitable. If your property qualifies, a list of repairs will be developed and agreed upon by you, the inspection team, and the contractor.

3. REPAIRS ARE SCHEDULED

You will be contacted to schedule the contractor to perform the agreed-upon repairs to your home.

4. CONSTRUCTION

Licensed and bonded contractors and construction specialists, such as plumbers and electricians, will make repairs to your home. During this period, your home will be a work-in-progress. While repairs are being made, your home will be considered an active “work site” until final inspection.

5. FINAL INSPECTION

This is the final step. You will meet at your home with the inspection team and contractor to review the repairs. You will sign a form that confirm that the work has been completed as previously agreed upon.

Repair Warranty

The Emergency Home Repair Virgin Islands (EHRVI) Program provides a warranty for temporary home repairs performed. Homeowners that have warranty items are advised to call 844-574-8100 from Monday – Friday 8:00 am – 6:00 pm and Saturday – Sunday 9:00 am – 2:00 pm. Homeowners are able to request warranty reviews for items up to 60 days following the final inspection. Warranty items may include plumbing, electrical, roofing, and/or other repairs performed by the Program.

Protecting You from Fraud

The EHRVI Program is committed to assisting the citizens of the USVI to safely shelter in their home by conducting basic home repairs. The Program is also committed to ensuring we deliver on our commitment to treat homeowners honestly, respectfully, with integrity, and the highest ethical standards. Fraud, waste, and abuse have no room in this Program. We have created a reporting hotline and website so citizens and employees working on the Program can report instances of fraud, waste, and abuse anonymously and without fear of reprisal. The prompt reporting of unethical behavior, dishonesty, misconduct, or fraud will help ensure we deliver an effective Program to the citizens of the USVI.

To report fraud, please call (866) 201-3334 (in English) or (800) 216-1288 (en Español). You can also report fraud by visiting www.lighthouse-services.com\ehrvi.

FAQ

Will I have to pay for this work?

No. If you are asked for payment REFUSE and contact us immediately at (844) 813-9191.

 

Who will perform the work on my home?

Repairs will be performed by the licensed and bonded contractors hired by the Program.

 

Does my participation in the Emergency Home Repairs VI Program affect my eligibility for future assistance for repair, replacement, or permanent/semi-permanent housing construction assistance?  

No. Participation in the Program does not affect a FEMA Individuals and Households Program (IHP) applicant’s eligibility for repair, replacement, or permanent or semi-permanent housing construction assistance.

 

Does my participation in the Emergency Home Repairs VI Program affect my eligibility for continued sheltering assistance?

Most likely. Once emergency work is completed and the home is approved for sheltering, participation in the Program will likely make you ineligible for further Temporary Sheltering Assistance (TSA) or other FEMA sheltering assistance.

 

Does my participation in the Program affect my eligibility for continued rental assistance?

Most likely. Upon receiving repairs, an applicant may only receive continued rental assistance or direct housing assistance on a case-by-case basis, when the Federal Coordinating Officer (FCO) determines the assistance is appropriate based upon the following factors:   

  1. Household composition, including the size of the household as well as the number of household members who are children, elderly, individuals with disabilities, or have access and functional needs.
  2. Safety concerns related to occupancy while permanent repairs are being made.

 

What if I received assistance from the U.S. Army Corps of Engineers’ Operation Blue Roof Program or under the U.S. Virgin Island’s Tarping Program?

Your residence may qualify if the conditions meet the eligibility requirements. Call us and we can assist you through the qualifications process.

Contact Us

We look forward to assisting you.

Call: 844-813-9191
For Additional Recovery Resources, please click HERE
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